NHS Organisations have a duty to involve patients and the public which includes GP surgeries that are being actively encouraged to set up and support Patient Participation Groups.
Mortimer PPG was founded in 2011 and meets every 2 months in a closed session. It is comprised of 12 local volunteers (patient representatives) to include a Chair and Vice Chair, Practice Staff Representative and one GP.
The group does not handle or receive complaints about the clinical aspects of the surgery but focuses on patient communication, the facilities, appointment making, the Pharmacy, customer service, friends and family surveys etc. and health campaigns and events.
You are welcome to send your comments and observations to us at
ppgmortimersurgery@gmail.com